Support
We answer every message. Pick whichever way is easiest for you.
hello@palmacleaningco.com
Replies within 24 hours.
Phone or text
(352) 598-3018
Mon–Sat, 8 AM to 6 PM Eastern.
Common questions
How do I reschedule or cancel a cleaning?
Reply to your booking confirmation email or text us. If it's more than 24 hours before your appointment there's no fee. Within 24 hours a small fee may apply per our terms.
The Palma Tech app crashes or won't sign in.
First, force-close and reopen the app. If that doesn't fix it, uninstall and reinstall using the link your admin sent you. If you're still stuck, email us with a screenshot.
I'm a cleaner. How do I see my pay?
Open the Palma Tech app, tap the Me tab. Today, this week, this month, and all-time totals are at the top.
I'm a customer. Where's my receipt?
Receipts are emailed automatically when a cleaning is marked complete. If you don't see one, check your spam folder, then email us.
How do I get a quote for commercial cleaning?
Email us with the address, square footage, and how often you'd like the cleaning done. We typically reply with a quote the same day.
Looking for our privacy policy? Read it here.